Refund policy

At JOURNEY, we accept returns for the following reasons:

a) Incorrect Items
b) Defective Items

Customers must drop us an email within 7 working days from dispatch date and all returns should be received by our returns department within an additional 7 working days after an email with return procedures has been sent. All items must be in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale. We regret to inform you that we will not be able to accept items that do not meet these requirements.

Should you wish to proceed with a return, please feel free to contact our customer care team via our CONTACT US PAGE.

Incorrect Items

In the event that you have received an incorrect item, we will be more than happy to process an exchange right away for the item you originally ordered.

In the event that the item you originally ordered is out of stock, we will offer a full refund. Please rest assured that postage fees will be fully absorbed by us.

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Defective Items

In the event that you have received a defective item, we will be more than happy to process a one-for-one exchange right away. Please send our returns department an image of the defect and they will furnish you with return details. You may send the item back to us after you have received a confirmation email.

Please rest assured that postage fees will be fully absorbed by us.

In the event that the item you originally ordered is out of stock, we will offer you a full refund.

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Sale Items

In the event that JOURNEY holds a sale (online or a physical event), please take note of the following:

For online sales, all items applicable for sale will be available under “Sale” or any other promotional tab.

All items sold during the sale, either online or a physical sale, are considered final and return of items for exchange, store credits and refunds will not be accepted.

Non-Returnable Items

Please take note that the following items are NOT allowed for returns for exchanges, store credits or refund:

a) Sale items

Bounced Mail

In the event that your parcel is returned to us for the following reasons, you will be required to top up for necessary postage:
a) Unclaimed
b) Incorrect/Insufficient address
c) Bulky parcel
d) Moved or No such Name/Company
e) Refused/Unable to deliver
f) Letterbox Full/Faulty/No letterbox
g) PO Box Closed
h) Others – A snapshot will be provided for your reference

In the event that our team has made an error resulting in any of the above, please rest assured that the re-delivery costs will be fully absorbed by us.